Frequently asked questions

We go through each app's plans, pricing, features, and documentation, drawing on years of working with businesses on the tools they run on, then rate it 1 to 5 on ease of use, features, value for money, and support. The score at the top is simply those four averaged onto a ten-point scale.

Independent. Affiliate income keeps the site running, full stop. No vendor sees a score in advance and no vendor has ever changed one.

Ease of use asks whether an owner with no IT help can get it running. Features asks whether one app finishes the job or you end up paying for two. Value looks at the real bill once a second and third person need a seat. Support is the docs plus how quickly you reach a person on a bad day.

Small-business software changes its pricing tiers more often than its product. We revisit a review when tiers, limits, or core features move, so the score matches what you would pay for today.

Yes - some links are affiliate links and may pay us a commission at no extra cost to you. The disclosure page explains exactly how.

Yes, please - the contact page goes straight to us, and reader requests jump the queue more often than not.

Yes. There is a discussion section under every review, comparison, and guide, and another owner's experience is often worth more than our score.